First Aid  (in alphabetical order)

Allergic Reaction (Severe)

  • Call an Ambulance on 111 if the patient:
    • collapses
    • has difficulty breathing
    • has a red itchy rash or swelling of the chest and back or the face and throat
  • Check if the patient has prescribed medication for anaphylaxis
  • Have the patient rest in a comfortable position until the Ambulance arrives
Bee Sting
  • Avoid squeezing the venom sack
  • Brush or scrape the barb off the skin as soon as possible
  • Apply an ice-pack or cold compress
  • Raise the sting area to minimise swelling
  • Re-apply the ice-pack or cold compress for pain relief
  • Seek medical advice if any of the following occur:
    • fine rash over the body
    • wheezing, coughing or difficulty breathing
    • swelling around the face, eyes or neck.
Bleeding Nose
  • If the patient is a child - ensure there are no foreign objects in the nose cavity causing the bleeding. Any foreign object should be removed by a Health Professional.
  • The patient needs to sit up, with the chin close to the chest and breathe through the mouth
  • Pinch the soft part of the nose for up to 20 minutes,
  • The patient should rest until the bleeding stops
  • A cold compress may help
  • Once the bleeding has stopped, the patient should not blow their nose for at least 12 hours
  • If the bleeding continues for more than 20 minutes seek medical help.
Burn
  • Cool the burn site with cool (not cold) running water or soak it in cool water for 20 minutes
  • Remove tight clothing, watches and jewellery from the area in case of swelling.
  • Call an Ambulance on 111 if:
    • the patient is badly injured
    • the burn is causing significant pain
    • the burn area is greater than the size of half the patients arm
    • the burn area involves the eyes
  • See your Doctor if the burn is to the:
    • face
    • hands
    • joints
    • genitals

Cat Bite

  • If the wound is bleeding apply a firm pad
  • If the wound is minor clean with soapy water or saline solution
  • Apply an antiseptic creme and a protective dressing
  • See your Doctor as the bite may become infected.
Choking (baby or small child)
  • Place the baby face down on your lap. Supporting the head, give 5 firm but gentle backblows
  • If the object is not dislodged, turn the baby over and place the baby face upward across your lap and give 5 sharp chest thrusts just below the nipple line
  • Check if the object has been dislodged before repeating the chest thrusts
  • If the baby becomes unconscious call an Ambulance on 111 and commence CPR (this may also dislodge the object)

Chest Pain

  • Call an Ambulance on 111
  • Support the patient in a comfortable half-sitting position
  • Check if the patient is on any prescribed heart medication
  • Loosen any tight clothing around the neck and waist
  • Do not give any food or drink or cigarettes
Broken Bone
  • If the patient can’t be moved - call an Ambulance on 111
  • Immobilise and support the injured part and make the patient as comfortable as possible using blankets, pillows or towels.
  • The patient may need pain relief medication
  • If the patient is mobile, support the injured part and take the patient to a hospital
Choking (adult or child)
  • If the patient is able to breathe - encourage them to cough up the object
  • If the patient’s airway is completely blocked have them stand or sit and lean forward, using the heel of one hand - give 5 backblows between the shoulder blades
  • If the object is not dislodged wrap your arms around the patient from behind them and pressing your clenched fists against the soft area directly below the ribs - give 5 chest thrusts inward and upward
  • Check if the object has been dislodged before repeating the chest thrusts
  • If the patient becomes unconscious call an Ambulance on 111 and commence CPR (this may also dislodge the object)
Bee

An ice-pack can be made by wrapping a bag of frozen peas (or similar) in a pillowcase or tea-towel.

Dog bite
  • If the wound is bleeding apply a firm pad
  • If the wound is minor clean with soapy water or a saline solution
  • Apply a antiseptic ointment and a protective dressing
  • See your Doctor as the bite may become infected.
Jellyfish Sting (Blue-bottle)
  • Do nut rub the sting area
  • Wash gently under warm running water
  • Remove any remaining tenticles
  • Soak in hot water (as hot as the patient can tolerate without burning)
  • Pain is to be expected, but call an Ambulance on 111 if any of the following symptoms occur:
    • difficulty breathing
    • fainting
    • severe swelling
Poisoning
  • If the patient is unconscious - call an Ambulance on 111
  • Turn the patient on their side and ensure their airway is clear
  • Note any information about the nature of the poisoning (tablets, berries, burns around the mouth)
  • If there are burns around the mouth from a corrosive poison - wipe with a moist clean cloth or tissues
  • Call the Poisons Centre on 0800.764 766 for advice.
Scalding
  • Cool the scald site with cool (not cold) running water or soak it in cool water for 20 minutes
  • If clothing is wet with hot liquid remove it quickly and carefully
  • Remove tight clothing, watches and jewelery from the area in case of swelling.
  • Call an ambulance on 111 if:
    • the patient is badly injured
    • the scald is causing significant pain
    • the scald area is greater than the size of half the patient’s arm
    • the scald area involves the eyes
  • See your Doctor if the scald is to the:
    • face
    • hands
    • joints
    • genitals.
Seizure
  • Remove any potential hazards in the immediate area
  • Use clothing, a pillow or blankets to protect the patient from walls or hard furniture
  • Do not try to restrain the patient or put anything in their mouth
  • Give the patient plenty of space but stay with them until the seizure ends
  • After the seizure ends - roll the patient on their side, ensure their airway is clear
  • Cover with a blanket or coat
  • Allow them to sleep until fully recovered.
  • Call an Ambulance on 111 if:
    • it is their first seizure
    • the seizure continues for more than 5 minutes
    • the patient is not breathing well
    • the patient does not wake up within 10 minutes.
To call for an
AMBULANCE
from anywhere in
New Zealand
dial 111
Severed Digit (finger or toe)
  • Call for an Ambulance on 111
  • Use a bulky pad and press firmly on the exposed area to stop the bleeding
  • Raise the limb and keep the patient calm and resting
  • Place the severed digit in a plastic bag. Seal the bag with a little air inside for cushioning
  • Place the sealed plastic bag in a bucket of ice water.
  • Make sure the severed digit goes to the hospital with the patient.
White-tailed Spider bite
  • Wash the bitten area to remove any remaining venom
  • Apply an ice-pack or cold compress
  • Rest to reduce the toxic effect of the venom
  • If the bite is on a limb, elevate that limb
  • Seek medical help if the patient is a young child or baby.
  • Seek medical help if any of the following occur
    • the pain becomes severe
    • the patient becomes ill with fever, headache, nausea or vomiting
    • the swollen area around the bite continues to enlarge.
Wasp Sting
  • Brush or scrape the barb off the skin as soon as possible
  • Apply an ice pack or cold compress
  • Raise the stung area to minimise swelling
  • Re-apply the icepack or cold compress for pain relief
  • Seek medical advice if any of the following occur:
    • fine rash over the body
    • wheezing, coughing or difficulty breathing
    • swelling around the face, eyes or neck.

If you are transporting someone to the Doctor for an emergency - phone ahead so the medical staff can be better prepared for your arrival. Check our opening hours.

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