Waikanae Health

Latest News

We are not currently enrolling patients

 

Due to a current shortage of GPs, Waikanae Health is currently not enrolling patients. We have been actively recruiting new GPs but with nearly every practice in NZ also recruiting it is proving extremely difficult. It is our hope to re- open our books for new patients as soon as we have some new GPs on board. We apologise for any inconvenience this may cause.

What you need to know about COVID

Alert Level 1 for Waikanae Health

It is clear that COVID-19 will remain a real possibility in our community until a vaccine becomes available, and physical distancing is at the forefront of controlling COVID.  We therefore, all need to be stay vigilant to protect our most vulnerable patients and our community. Moving to Alert Level 1 does not signal a return to ‘business as usual’. With at least 18 months before a vaccine will be available for Covid-19, recent advice given to us by both Ministry of Health, and Royal New Zealand College of GPs, indicates as health professionals, at Level 1 we need to continue to manage the delivery of healthcare to you, our patients, in a different way.  Despite there currently being no active cases of Covid-19 in New Zealand, we know that this is may not continue, particularly as travel restrictions ease. Active swabbing for Covid-19 will continue for the foreseeable future, and we need to be mindful of how quickly this virus can spread. Even if you are one of our community who disregard Covid-19 as a threat, it is also flu season! We have been encouraged to – Continue offering, where possible both telephone and video consultations – while many patients want to see their doctor ‘in the flesh’, if your symptoms can be managed without you coming into the clinic and being exposed, not just potentially to Covid-19 but other illnesses, this should remain the option for you.  Continue with physical distancing within the clinic – this means that we need to stagger appointment times for face-to- face (in-clinic) appointments to minimise the number of people in the clinic at any time; Separate patients that have flu-like (respiratory) symptoms & illnesses from those that do not. We will continue to ask you questions when making in-clinic appointments - answering ‘yes’ does not mean you cannot come in. It just means we need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions - we have already had situations where we have had to decontaminate consultation rooms, closing them down until Covid-19 results has come back.

Do not come into the clinics

unless you have to

Unlike a retail store that are welcoming people who are well to come in to shop, our message is the opposite. We have been amazed at how many people are wanting to come in to make an appointment, or make a payment, often just because they are ‘passing by’. We are simply encouraging people to think before coming in, call us if they need an appointment. It has taken a team of 5 million to combat Covid-19, it will take that same team to stay vigilant and keep it out! While we understand there will be situations of emergency where it is not practical to call us before coming in, we ask that, where possible, you call so we can prepare the support that is needed for when you get here. Should you have any questions regarding booking an appointment please call our team on 042936005.

Coronavirus / Covid-19

For the latest and most accurate information on COVID-19 in New Zealand go to the NZ Ministry of Health Website click here. For the Government COVID-19 website click here. 

Xray Facilities

Post Covid 19 lockdown, Pacific Radiology no longer provides Xray facilities at Waikanae Health

How to book an appointment

Our Urgent Care Unit is fully operational for acute/urgent care – please do not just turn up to the clinic, call ahead on 04 293 6005. If you become unwell and think you need to be seen on the day please call us on 04 293 6005 and select option 1 for our reception team. You will be called back by one of our doctors, who will determine whether they can help you over the phone, or arrange for an in-clinic appointment. Note that there may be a charge if the doctor can help you over the phone.  Otherwise - Continue to order your repeat medications, even if you think you are due for a review with the doctor - the doctor will let you know if they need to do a telephone consultation prior to doing the prescription for you; If your need is not urgent, you can call us on 04 293 6005 and select option 1 for our reception team. Depending on what you need to see the doctor for, you may be booked for a telephone consultation at the earliest available appointment. Please note that we need to determine urgency and seriousness – it’s important that those that need to be seen first are given that opportunity. If you need to make an appointment with our nursing team, call us on 04 293 6005 and select option 4 to speak with our nursing team.

Flu Vaccines 2020

As we have now vaccinated a majority of our at risk/vulnerable patients, we will not be running any further flu clinics. However, it is not too late – simply call 04 2936005 and select option 4 to speak with one of our nurses, who will book you, or your family in for a jab. Text Messaging  We have found during the COVID-19 pandemic response that text messaging has been an integral way of keeping our patients up to date.  To receive a text message from us, you need to have consented for us to do – if you have not received a text message recently and wish to use this service, please let us know to update your information.  You can do this by (1) Sending an email to our enrolments team ; (2) If you are on MyIndici – updating your information ensuring your mobile number is current; or (3) Giving our reception team a call on 04 293 6005 (option1) We will soon be rolling out a text-to-remind system for appointment bookings – help us to help you stay informed!  

Transition from MMH to MyIndici

On Monday 5 October 2020 we switched to a great new system called myindici™ which will allow you to continue accessing your medical records online in a secure, safe environment. There is a registration process that you will need to complete. Please note that there will be some downtime from when you stop using MMH services (Wednesday 30th September at midnight), to when you can start using myindici™ However, we are encouraging you to register now so you are all up and running as soon as possible. Why are we moving to a new system? MMH sits on software (Medtech) that we were using to keep your health records. However, this system is out of date and we have been working for the last year or so to put in a new Practice Management System call Indici – the myindici™ portal connects directly to this new system. We are able, under myindici™ to re-open up our appointment bookings to include telephone, video and face-to-face consultations. In addition, you will also be able to see most hospital and private specialist reports, as with MMH this was not available. You will have access to all the usual services (as you did with MMH). We feel however that myindici™ allows much easier navigation, and allows some additional features. You will be able to - Add a pin number if you are using the mobile/tablet app, which means you won’t need to remember a long password; Not just see your long-term medications, but all medications from the past 12 months – this will help with ordering medications you use infrequently or seasonally; See hyperlinks and articles that your GP or our nursing team can share with you, that might be relevant to your medical condition/s. We can also publish instructions that you can use for booking appointments, sending emails to the GP, requesting scripts etc; Receive invoices (and view past invoices) and make payments against these directly from myindici™ and Ask for assistance from our team with a simple click – we can call you back to help you out. The look of myindici™ is standard across the webpage or mobile/tablet app, and is much more intuitive than MMH. Some of your health information will be transferred to myindici™ and you will be able to access them as you did in ManageMyHealth. Historical results will not be transferred. You will still be able to view these in MMH. As with anything new, we are expecting there may be a few minor problems as we get used to the system. At times things might not work perfectly – please let us know if you find anything that is a bit unusual or not working. We need your feedback to make things right! MyIndici - Help to Activate your account. MyIndici - How to login

What do I need to do now?

(1) Think about when you may next be needing repeat medications. As MMH will close before myindici™ opens there will be a short disruption to our electronic service. If you need new medications between now and 15 October, please do so by calling 04 293 6005 option 3. (2) Registration - we will shortly be sending you out a separate message with a link you can click on, and instructions on how to register. Our team are here to help you get sorted -  instructions on how to get in touch if you have any problems will be included in the next message. We appreciate that this is a challenging time – we know that for some, you have just mastered MMH, and are now being asked to change! Our team are here to help at any stage. We will also be adding onto this system full instructions on how to book appointments, order prescription medications etc.

Our Telephone Nurse

Our Telephone Nurse is available to take your calls Monday to Friday 8am - 12 noon  and  1.30pm - 5pm.

Increased Volume of

Telephone Calls

With the drop down to level 1, we are seeing an escalated number of phone calls for patients wanting to make an appointment to see a doctor or nurse. We have at least 500 phone calls coming in each day, and are busier on Mondays and Fridays. We have all available resource on the telephones to help with this call volume – we are doing our best. While we appreciate it can be frustrating to get through, we thank you for your patience.

Text Messaging 

We have found during the COVID-19 pandemic response that text messaging has been an integral way of keeping our patients up to date.  To receive a text message from us, you need to have consented for us to do – if you have not received a text message recently and wish to use this service, please let us know to update your information.  You can do this by (1) Sending an email to our enrolments team ; (2) If you are on MMH – updating your information ensuring your mobile number is current; or (3) Giving our reception team a call on 04 293 6005 (option1) We will soon be rolling out a text-to-remind system for appointment bookings – help us to help you stay informed!

Our Telephone Nurse

Our Telephone Nurse is available to take your calls Monday to Friday 8am - 12 noon  and  1.30pm - 5pm.

Increased Volume of

Telephone Calls

With the drop down to level 1, we are seeing an escalated number of phone calls for patients wanting to make an appointment to see a doctor or nurse. We have at least 500 phone calls coming in each day, and are busier on Mondays and Fridays. We have all available resource on the telephones to help with this call volume – we are doing our best. While we appreciate it can be frustrating to get through, we thank you for your patience. Social Media Follow us on Facebook to keep up to date with what is happening within our practice.  
Specialist Services
Quick Links
Quick Links
Waikanae Specialist Medical Centre Emergency Clinic Travel Medicine,  vaccinations and advice. Occupational Health, including pre-employment medicals and drug and substance abuse testing. Ear Health including Ear suctioning Wound clinic run by our specialist wound care Nurses. Skin Checks and Mole Mapping Minor Surgery, excisions, mole removal and toenail resections Liquid Nitrogen for the treatment of skin cancers and warts Endocrinology Pain Management Medicine Reconciliation  service
Waikanae Health

Latest News

We are not currently enrolling patients

Due to a current shortage of GPs, Waikanae Health is currently not enrolling patients. We have been actively recruiting new GPs but with nearly every practice in NZ also recruiting it is proving extremely difficult. It is our hope to re-open our books for new patients as soon as we have some new GPs on board. We apologise for any inconvenience this may cause.

Transition from MMH to MyIndici

On Monday 5 October 2020 we switched to a great new system called myindici™ which will allow you to continue accessing your medical records online in a secure, safe environment. There is a registration process that you will need to complete. Please note that there will be some downtime from when you stop using MMH services (Wednesday 30th September at midnight), to when you can start using myindici™ However, we are encouraging you to register now so you are all up and running as soon as possible. Why are we moving to a new system? MMH sits on software (Medtech) that we were using to keep your health records. However, this system is out of date and we have been working for the last year or so to put in a new Practice Management System call Indici – the myindici™ portal connects directly to this new system. We will be able, under myindici™ to re-open up our appointment bookings to include telephone, video and face-to-face consultations. In addition, you will also be able to see most hospital and private specialist reports, as with MMH this was not available. You will have access to all the usual services (as you would with MMH). We feel however that myindici™ allows much easier navigation, and allows some additional features. You will be able to - Add a pin number if you are using the mobile/tablet app, which means you won’t need to remember a long password; Not just see your long-term medications, but all medications from the past 12 months – this will help with ordering medications you use infrequently or seasonally; See hyperlinks and articles that your GP or our nursing team can share with you, that might be relevant to your medical condition/s. We can also publish instructions that you can use for booking appointments, sending emails to the GP, requesting scripts etc; Receive invoices (and view past invoices) and make payments against these directly from myindici™ and Ask for assistance from our team with a simple click – we can call you back to help you out. The look of myindici™ is standard across the webpage or mobile/tablet app, and is much more intuitive than MMH. Some of your health information will be transferred to myindici™ and you will be able to access them as you did in ManageMyHealth. Historical results will not be transferred. You will still be able to view these in MMH. As with anything new, we are expecting there may be a few minor problems as we get used to the system. At times things might not work perfectly – please let us know if you find anything that is a bit unusual or not working. We need your feedback to make things right! MyIndici - Help to Activate your account. MyIndici - How to login

What you need to know about COVID Alert Level 1

for Waikanae Health

It is clear that COVID-19 will remain a real possibility in our community until a vaccine becomes available, and physical distancing is at the forefront of controlling COVID.  We therefore, all need to be stay vigilant to protect our most vulnerable patients and our community. Moving to Alert Level 1 does not signal a return to ‘business as usual’. With at least 18 months before a vaccine will be available for Covid-19, recent advice given to us by both Ministry of Health, and Royal New Zealand College of GPs, indicates as health professionals, at Level 1 we need to continue to manage the delivery of healthcare to you, our patients, in a different way.  Despite there currently being no active cases of Covid-19 in New Zealand, we know that this is may not continue, particularly as travel restrictions ease. Active swabbing for Covid-19 will continue for the foreseeable future, and we need to be mindful of how quickly this virus can spread. Even if you are one of our community who disregard Covid-19 as a threat, it is also flu season! We have been encouraged to – Continue offering, where possible both telephone and video consultations – while many patients want to see their doctor ‘in the flesh’, if your symptoms can be managed without you coming into the clinic and being exposed, not just potentially to Covid-19 but other illnesses, this should remain the option for you.  Continue with physical distancing within the clinic – this means that we need to stagger appointment times for face-to-face (in- clinic) appointments to minimise the number of people in the clinic at any time; Separate patients that have flu-like (respiratory) symptoms & illnesses from those that do not. We will continue to ask you questions when making in-clinic appointments - answering ‘yes’ does not mean you cannot come in. It just means we need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions - we have already had situations where we have had to decontaminate consultation rooms, closing them down until Covid-19 results has come back. Do not come into the clinics unless you have to Unlike a retail store that are welcoming people who are well to come in to shop, our message is the opposite. We have been amazed at how many people are wanting to come in to make an appointment, or make a payment, often just because they are ‘passing by’. We are simply encouraging people to think before coming in, call us if they need an appointment. It has taken a team of 5 million to combat Covid-19, it will take that same team to stay vigilant and keep it out! While we understand there will be situations of emergency where it is not practical to call us before coming in, we ask that, where possible, you call so we can prepare the support that is needed for when you get here. Should you have any questions regarding booking an appointment please call our team on 042936005.

How to book an appointment

Our Urgent Care Unit is fully operational for acute/urgent care – please do not just turn up to the clinic, call ahead on 04 293 6005. If you become unwell and think you need to be seen on the day please call us on 04 293 6005 and select option 1 for our reception team. You will be called back by one of our doctors, who will determine whether they can help you over the phone, or arrange for an in-clinic appointment. Note that there may be a charge if the doctor can help you over the phone.  Otherwise - Continue to order your repeat medications, even if you think you are due for a review with the doctor - the doctor will let you know if they need to do a telephone consultation prior to doing the prescription for you; If your need is not urgent, you can call us on 04 293 6005 and select option 1 for our reception team. Depending on what you need to see the doctor for, you may be booked for a telephone consultation at the earliest available appointment. Please note that we need to determine urgency and seriousness – it’s important that those that need to be seen first are given that opportunity. If you need to make an appointment with our nursing team, call us on 04 293 6005 and select option 4 to speak with our nursing team.

Our Telephone Nurse

Our Telephone Nurse is available to take your calls Monday to Friday 8am - 12 noon  and  1.30pm - 5pm.

Increased Volume of Telephone Calls

With the drop down to level 1, we are seeing an escalated number of phone calls for patients wanting to make an appointment to see a doctor or nurse. We have at least 500 phone calls coming in each day, and are busier on Mondays and Fridays. We have all available resource on the telephones to help with this call volume – we are doing our best. While we appreciate it can be frustrating to get through, we thank you for your patience.

Flu Vaccines 2020

As we have now vaccinated a majority of our at risk/vulnerable patients, we will not be running any further flu clinics. However, it is not too late – simply call 04 2936005 and select option 4 to speak with one of our nurses, who will book you, or your family in for a jab.

Xray Facilities

Post Covid 19 lockdown, Pacific Radiology no longer provides Xray facilities at Waikanae Health

Social Media

Follow us on Facebook to keep up to date with what is happening within our practice.

Text Messaging

We have found during the COVID-19 pandemic response that text messaging has been an integral way of keeping our patients up to date.  To receive a text message from us, you need to have consented for us to do – if you have not received a text message recently and wish to use this service, please let us know to update your information.  You can do this by (1) Sending an email to our enrolments team; (2) If you are on MyIndici – updating your information ensuring your mobile number is current; or (3) Giving our reception team a call on 04 293 6005 (option1) We will soon be rolling out a text-to-remind system for appointment bookings – help us to help you stay informed!

Coronavirus / Covid-19

For the latest and most accurate information on COVID-19 in New Zealand go to the NZ Ministry of Health Website click here. For the Government COVID-19 website click here.