Waikanae Health

Latest News

We are not currently enrolling patients

 

Due to a current shortage of GPs, Waikanae Health is currently not enrolling patients. We have been actively recruiting new GPs but with nearly every practice in NZ also recruiting it is proving extremely difficult. It is our hope to re- open our books for new patients as soon as we have some new GPs on board. We apologise for any inconvenience this may cause.

What you need to know about COVID

Alert Level 1 for Waikanae Health

IIt is clear that COVID-19 will remain a real possibility in our community until a vaccine becomes available, and physical distancing is at the forefront of controlling COVID.  We therefore, all need to be stay vigilant to protect our most vulnerable patients and our community. Moving to Alert Level 1 does not signal a return to ‘business as usual’. With at least 18 months before a vaccine will be available for Covid-19, recent advice given to us by both Ministry of Health, and Royal New Zealand College of GPs, indicates as health professionals, at Level 1 we need to continue to manage the delivery of healthcare to you, our patients, in a different way.  Despite there currently being no active cases of Covid-19 in New Zealand, we know that this is may not continue, particularly as travel restrictions ease. Active swabbing for Covid-19 will continue for the foreseeable future, and we need to be mindful of how quickly this virus can spread. Even if you are one of our community who disregard Covid-19 as a threat, it is also flu season! We have been encouraged to – Continue offering, where possible both telephone and video consultations – while many patients want to see their doctor ‘in the flesh’, if your symptoms can be managed without you coming into the clinic and being exposed, not just potentially to Covid-19 but other illnesses, this should remain the option for you.  Continue with physical distancing within the clinic – this means that we need to stagger appointment times for face-to- face (in-clinic) appointments to minimise the number of people in the clinic at any time; Separate patients that have flu-like (respiratory) symptoms & illnesses from those that do not. We will continue to ask you questions when making in-clinic appointments - answering ‘yes’ does not mean you cannot come in. It just means we need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions - we have already had situations where we have had to decontaminate consultation rooms, closing them down until Covid-19 results has come back.

Do not come into the clinics unless       

you have to

Unlike a retail store that are welcoming people who are well to come in to shop, our message is the opposite. We have been amazed at how many people are wanting to come in to make an appointment, or make a payment, often just because they are ‘passing by’. We are simply encouraging people to think before coming in, call us if they need an appointment. It has taken a team of 5 million to combat Covid-19, it will take that same team to stay vigilant and keep it out! While we understand there will be situations of emergency where it is not practical to call us before coming in, we ask that, where possible, you call so we can prepare the support that is needed for when you get here. Should you have any questions regarding booking an appointment please call our team on 042936005.

Coronavirus / Covid-19

For the latest and most accurate information on COVID-19 in New Zealand go to the NZ Ministry of Health Website click here. For the Government COVID-19 website click here. 

Xray Facilities

Post Covid 19 lockdown, Pacific Radiology no longer provides Xray facilities at Waikanae Health

How to book an appointment

Our Urgent Care Unit is fully operational for acute/urgent care – please do not just turn up to the clinic, call ahead on 04 293 6005. If you become unwell and think you need to be seen on the day please call us on 04 293 6005 and select option 1 for our reception team. You will be called back by one of our doctors, who will determine whether they can help you over the phone, or arrange for an in-clinic appointment. Note that there may be a charge if the doctor can help you over the phone.  Otherwise - Continue to order your repeat medications, even if you think you are due for a review with the doctor - the doctor will let you know if they need to do a telephone consultation prior to doing the prescription for you; If your need is not urgent, you can call us on 04 293 6005 and select option 1 for our reception team. Depending on what you need to see the doctor for, you may be booked for a telephone consultation at the earliest available appointment. Please note that we need to determine urgency and seriousness – it’s important that those that need to be seen first are given that opportunity. If you need to make an appointment with our nursing team, call us on 04 293 6005 and select option 4 to speak with our nursing team.

Flu Vaccines 2020

As we have now vaccinated a majority of our at risk/vulnerable patients, we will not be running any further flu clinics. However, it is not too late – simply call 04 2936005 and select option 4 to speak with one of our nurses, who will book you, or your family in for a jab.

Our Telephone Nurse

Our Telephone Nurse is available to take your calls Monday to Friday 8am - 12 noon  and  1.30pm - 5pm.

Increased Volume of

Telephone Calls

With the drop down to level 1, we are seeing an escalated number of phone calls for patients wanting to make an appointment to see a doctor or nurse. We have at least 500 phone calls coming in each day, and are busier on Mondays and Fridays. We have all available resource on the telephones to help with this call volume – we are doing our best. While we appreciate it can be frustrating to get through, we thank you for your patience.

Text Messaging 

We have found during the COVID-19 pandemic response that text messaging has been an integral way of keeping our patients up to date.  To receive a text message from us, you need to have consented for us to do – if you have not received a text message recently and wish to use this service, please let us know to update your information.  You can do this by (1) Sending an email to our enrolments team ; (2) If you are on MMH – updating your information ensuring your mobile number is current; or (3) Giving our reception team a call on 04 293 6005 (option1) We will soon be rolling out a text-to- remind system for appointment bookings – help us to help you stay informed!

Social Media

Follow us on Facebook to keep up to date with what is happening within our practice.
Specialist Services
Quick Links
Quick Links
Waikanae Specialist Medical Centre Emergency Clinic Travel Medicine,  vaccinations and advice. Occupational Health, including pre-employment medicals and drug and substance abuse testing. Ear Health including Ear suctioning Wound clinic run by our specialist wound care Nurses. Skin Checks and Mole Mapping Minor Surgery, excisions, mole removal and toenail resections Liquid Nitrogen for the treatment of skin cancers and warts Endocrinology Pain Management Medicine Reconciliation  service
Waikanae Health

Latest News

We are not currently enrolling patients

Due to a current shortage of GPs, Waikanae Health is currently not enrolling patients. We have been actively recruiting new GPs but with nearly every practice in NZ also recruiting it is proving extremely difficult. It is our hope to re-open our books for new patients as soon as we have some new GPs on board. We apologise for any inconvenience this may cause.

What you need to know about COVID Alert Level 1

for Waikanae Health

IIt is clear that COVID-19 will remain a real possibility in our community until a vaccine becomes available, and physical distancing is at the forefront of controlling COVID.  We therefore, all need to be stay vigilant to protect our most vulnerable patients and our community. Moving to Alert Level 1 does not signal a return to ‘business as usual’. With at least 18 months before a vaccine will be available for Covid-19, recent advice given to us by both Ministry of Health, and Royal New Zealand College of GPs, indicates as health professionals, at Level 1 we need to continue to manage the delivery of healthcare to you, our patients, in a different way.  Despite there currently being no active cases of Covid-19 in New Zealand, we know that this is may not continue, particularly as travel restrictions ease. Active swabbing for Covid-19 will continue for the foreseeable future, and we need to be mindful of how quickly this virus can spread. Even if you are one of our community who disregard Covid-19 as a threat, it is also flu season! We have been encouraged to – Continue offering, where possible both telephone and video consultations – while many patients want to see their doctor ‘in the flesh’, if your symptoms can be managed without you coming into the clinic and being exposed, not just potentially to Covid-19 but other illnesses, this should remain the option for you.  Continue with physical distancing within the clinic – this means that we need to stagger appointment times for face-to-face (in- clinic) appointments to minimise the number of people in the clinic at any time; Separate patients that have flu-like (respiratory) symptoms & illnesses from those that do not. We will continue to ask you questions when making in-clinic appointments - answering ‘yes’ does not mean you cannot come in. It just means we need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions - we have already had situations where we have had to decontaminate consultation rooms, closing them down until Covid-19 results has come back. Do not come into the clinics unless you have to Unlike a retail store that are welcoming people who are well to come in to shop, our message is the opposite. We have been amazed at how many people are wanting to come in to make an appointment, or make a payment, often just because they are ‘passing by’. We are simply encouraging people to think before coming in, call us if they need an appointment. It has taken a team of 5 million to combat Covid-19, it will take that same team to stay vigilant and keep it out! While we understand there will be situations of emergency where it is not practical to call us before coming in, we ask that, where possible, you call so we can prepare the support that is needed for when you get here. Should you have any questions regarding booking an appointment please call our team on 042936005.

How to book an appointment

Our Urgent Care Unit is fully operational for acute/urgent care – please do not just turn up to the clinic, call ahead on 04 293 6005. If you become unwell and think you need to be seen on the day please call us on 04 293 6005 and select option 1 for our reception team. You will be called back by one of our doctors, who will determine whether they can help you over the phone, or arrange for an in-clinic appointment. Note that there may be a charge if the doctor can help you over the phone.  Otherwise - Continue to order your repeat medications, even if you think you are due for a review with the doctor - the doctor will let you know if they need to do a telephone consultation prior to doing the prescription for you; If your need is not urgent, you can call us on 04 293 6005 and select option 1 for our reception team. Depending on what you need to see the doctor for, you may be booked for a telephone consultation at the earliest available appointment. Please note that we need to determine urgency and seriousness – it’s important that those that need to be seen first are given that opportunity. If you need to make an appointment with our nursing team, call us on 04 293 6005 and select option 4 to speak with our nursing team.

Our Telephone Nurse

Our Telephone Nurse is available to take your calls Monday to Friday 8am - 12 noon  and  1.30pm - 5pm.

Increased Volume of Telephone Calls

With the drop down to level 1, we are seeing an escalated number of phone calls for patients wanting to make an appointment to see a doctor or nurse. We have at least 500 phone calls coming in each day, and are busier on Mondays and Fridays. We have all available resource on the telephones to help with this call volume – we are doing our best. While we appreciate it can be frustrating to get through, we thank you for your patience.

Flu Vaccines 2020

As we have now vaccinated a majority of our at risk/vulnerable patients, we will not be running any further flu clinics. However, it is not too late – simply call 04 2936005 and select option 4 to speak with one of our nurses, who will book you, or your family in for a jab.

Xray Facilities

Post Covid 19 lockdown, Pacific Radiology no longer provides Xray facilities at Waikanae Health

Social Media

Follow us on Facebook to keep up to date with what is happening within our practice.

Text Messaging

We have found during the COVID-19 pandemic response that text messaging has been an integral way of keeping our patients up to date.  To receive a text message from us, you need to have consented for us to do – if you have not received a text message recently and wish to use this service, please let us know to update your information.  You can do this by (1) Sending an email to our enrolments team; (2) If you are on MMH – updating your information ensuring your mobile number is current; or (3) Giving our reception team a call on 04 293 6005 (option1) We will soon be rolling out a text-to-remind system for appointment bookings – help us to help you stay informed!

Coronavirus / Covid-19

For the latest and most accurate information on COVID-19 in New Zealand go to the NZ Ministry of Health Website click here. For the Government COVID-19 website click here.