NOT JUST GP’S.

Here when you need us.

04 293 6005

After hours: 04 293 6002

COVID Alert Level 2 Opening Hours:

Main Clinic & Urgent Care Unit:

Mon – Fri 9am – 5.30pm
(staff on the phones from 8am)

Sat – 9am – 1pm

NOT JUST GP’S.

Here when you need us.

After hours: 04 293 6002

Alert Level 2 Opening Hours:

Main Clinic & Urgent Care Unit:

Mon – Fri 9am – 5.30pm
(staff on the phones from 8am)

Sat – 9am – 1pm

September 2021 Newsletter – important information

It has certainly been a very busy time of late with the latest lockdown. Recent advice from both Ministry of Health, and the Royal New Zealand College of GPs, is that as health professions, we need to continue to deliver healthcare in a different way. We have been encouraged to continue –

  • Offering where possible telehealth – while many patients want to see their doctor ‘in the flesh’, if your symptoms can be managed without coming into the clinic and being exposed to other potential illness, this should remain an option for you;
  • Physical distancing within the clinic – we are staggering appointment times for face-to-face (in-clinic) appointments to minimise the number of people in the clinic at any time;
  • Separating patients that have flu-like (respiratory) symptoms & illnesses from those that do not. Answering ‘yes’ to any of our screening questions does not mean you cannot come in, it just allows us to manage the best care pathway and timing for you, so that we can continue to minimise any risk; and
  • Ensuring masks are used while patients are in the clinic – please do not be offended if our staff ask you to wear a mask, even if you are not feeling unwell.

Please – do not come into the clinic unless you have to.

COVID-19 Vaccination update – 1st September 2021

Effective today 1 September 2021 all New Zealanders over the age of 12 years of age are eligible for booking and receiving a  Covid vaccination. Due to Level 3 lockdown social distancing requirements we need to social distance patients while they are on-site, so please help us to keep you safe by observing signs around the clinic, and please be kind to our team should there be delays – it has been distressing over the last week or so for our team to receive abuse by our community when booking or rebooking vaccine appointment times.

At this stage ALL vaccinations are being done from our Beach clinic – 43 Te Moana Road, Waikanae Beach (not our main clinic in Marae Lane), which is a dedicated vaccination site for the foreseeable future.

We are now vaccinating all age groups for those over 12 years of age.

Notice on rudeness and action from Waikanae Health in future

We are once again living in trying times. After only 3 days of lockdown due to COVID; it is disappointing to hear that our staff are again suffering verbal abuse from patients.

We will no longer tolerate any rudeness, verbal or threats of physical violence to our staff.

The trigger for this unacceptable behaviour seems to be us having to rebook vaccines and appointments.

The Ministry of Health’s has imposed restrictions under COVID-19 Public Health Response Act (Alert Level Requirements) Order (No 9) 2021 (19 August 2021)

Section 17 of the Act dictates number limits and social distancing requirements during Level 4 COVID lock-down. This has forced us to reduce the numbers of vaccinations we can offer by 50%.

We are simply rescheduling to comply with this legislation and the order from the Director General of Health.

Verbal abuse from patients caused four staff members to resign last year. We will not tolerate this a moment longer.

We have a responsibility under the Health and Safety at Work Act to ensure the safety of our employees.

Waikanae Health hereby give notice that we invoke the clause on unacceptable behaviour in our written agreements with patients. Any patient who abuses our staff will be dis-enrolled, and asked to leave our practice. Disagreements or unhappiness can be resolved in a civil manner, without resorting to abusing our staff.

Kapiti has a shortage of medical staff of all levels, and we are simply doing our best.

Please do not abuse those that are trying to help you.

Dr Herman van Kradenburg, Managing Partner, Waikanae Health

GP Services

Our team of 11 Doctors across both sites provide a choice of GP Services.

Urgent Care

Our team are on hand from 8am to 5:30pm Mon – Fri, 9am-1pm Saturdays and on call 7 days a week until 10pm.

Nurse Led Clinics

Wound management, removal of stitches and staples following surgery, monitoring and treating skin injuries, blood pressure checks, diabetes management.

Skin Cancer

We offer skin diagnostic services, surgery for skin blemishes and moles, lesions, as well as other minor surgery under local anaesthetic.

Childrens Health

We provide child immunisations, as well as general children’s health. All children aged 14 years and under receive free health care 8am – 6.30pm Mon-Thurs, 8am – 5.30pm Fri, 9am – 1pm Sat* conditions apply.

Ear Health

Our Ear Suction Nurse is now expectantly unavailable for the foreseeable future and so we are no longer able to provide the ear suctioning service. There are 2 local businesses that you could contact – Kapiti Hearing on Ngaio Rd and Kiwi Hearing in Mahara Place. Our apologies for this inconvenience.

Mens Health

We encourage men to look after their health & wellbeing and offer a range of services to support this.

Womens Health

We provide a range of services including cervical smears and minor gynaecological procedures including Jadelle & IUD insertion & removal.

Travel Health

We have a team of Doctors and Nurses who specialise in vaccines required for your overseas ventures.

Elder Care

Our team of Doctors specialise in elder care, and regularly work in three rest homes in Waikanae.

Occupational Health

Including pre-employment medicals and drug and substance abuse testing.

Specialists

We have visiting specialists & health providers who work out of our premises. Click here for a list of our current providers and contact details.

MyIndici is an easy, fast, and confidential way for you to keep in touch with us. Managing your health care online gives you the power to stay on top of your health anytime, anywhere.

MyIndici replaces the Manage My Health (MMH) portal. Please note that you can still login to MMH to access previous records, however you are now unable to connect with us using MMH.

 

With MyIndici, you can:

 

  • Book and cancel appointments with your GP
  • Check your recalls (what health services you are due for)

  • Order repeat prescriptions

  • Quickly view your test results, medical history, immunisation history, current medications list and allergies.

  • Send confidential, non-urgent messages to us.

  • Receive personal health information and internet links relating to your condition.

Register for MyIndici

 

If you wish to register, please fill in the details below. We will then contact you via text or email with your password and give you further instructions to follow.

Having trouble with MyIndici?

Are you have trouble using MyIndici? Have someone from our team call you to help.