Contact Us
04 293 6005
Waikanae Health
Marae Lane
Waikanae
Unplanned Care
Please phone before coming in.
This will ensure we have the appropriate clinician and time available. Unplanned walk-ins place pressure on our team alongside scheduled appointments and can create safety risks, as it may not allow enough time to properly assess and treat patients. Thank you for helping us maintain safe, high-quality care.
Unplanned Unit Care Hours
Monday-Friday 1pm-4.30pm
Enquiries
We encourage you to use the form below as a way to contact us, so we can be prepared and answer your enquiry as soon as possible.
We endeavour to respond to you within one working day.
Please don't send a message to your doctor through here - it's best to do that through MyIndici.
Feedback
Positive and negative patient feedback is important, and are taken seriously.
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.
Enquiries
We encourage you to use the form below as a way to contact us, so we can be prepared and answer your enquiry as soon as possible.
We endeavour to respond to you within one working day.
Feedback
Positive and negative patient feedback is important, and are taken seriously.
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.