Contact Us
We have great news! Our new telephone system is up and running.
We know our phones have been causing a huge frustration for everyone, and we are truly sorry about this. We agree with you that should be able to contact us quickly. When we say we are experiencing high call volume we are not just trying to fob you off! The number of calls has skyrocketed to nearly 500 on most days
Our new system allows you to request a call back (should there be a queue of calls) so you don’t lose your place in the queue. This system is like the ones used by IRD and other government departments.
If it takes us longer than a few minutes to pick up your call, you will be given the option to request a call back. The system will ask if you would like to be called back from the number you are using, or you can specify another number. For example, if you ring from your landline but are planning on going out in the next hour or so, then please put your cell phone. It is important to specify the full phone number (including the area code – 04 for Waikanae, 06 for Otaki) you wish to be called back on.
By choosing to receive a call back, you will not lose your place in the queue. When your place comes up in the queue, you will be called and asked if you wish to progress or cancel the call. If you miss our call, we will retry three times before cancelling the call back.
We cannot make any promises as to how long it will take us to call back; this depends on how long the calls before you take.
Enquiries
We encourage you to use the form below as a way to contact us, so we can be prepared and answer your enquiry as soon as possible.
We endeavour to respond to you within one working day.
Please don’t send a message to your doctor through here – it’s best to do that through MyIndici.
Feedback
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.
Enquiries
We endeavour to respond to you within one working day.
Feedback
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.