Contact Us
Our telephone system:
Telephone nurse
Our telephone nurse service was discontinued in March 2021. If you need to speak with a nurse, our reception team will arrange for a nurse to call you back.
Repeat prescriptions
Our reception team can arrange for your repeat prescription to be actioned, if you are not on our patient portal (MyIndici) – you do not need to speak with a nurse.
We can call you back if our phones are busy!
Our phone system allows you to request a call back, should there be a queue of calls, so you don’t lose your place in the queue. This system is like the ones used by IRD and other government departments.
If it takes us longer than a few minutes to pick up your call, you will be given the option to request a call back (by selecting the number 9). The system will ask if you would like to be called back from the number you are using, or you can specify another number. For example, if you ring from your landline but are planning on going out in the next hour or so, then please put your cell phone. It is important to specify the full phone number (including the area code – 04 for Waikanae, 06 for Otaki) you wish to be called back on.
By choosing to receive a call back, you will not lose your place in the queue. When your place comes up in the queue, you will be called and asked if you wish to progress or cancel the call. If you miss our call, we will retry three times before cancelling the call back.
While we cannot make any promises as to how long it will take us to call back (this depends on how long the calls before you take) our team do their best to ensure all calls are answered as quickly as possible.
Enquiries
We encourage you to use the form below as a way to contact us, so we can be prepared and answer your enquiry as soon as possible.
We endeavour to respond to you within one working day.
Please don’t send a message to your doctor through here – it’s best to do that through MyIndici.
Feedback
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.
Enquiries
We endeavour to respond to you within one working day.
Feedback
We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.
We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.
Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.
Click here to learn more about the Health & Disability Advocacy Services, and here to learn more about the Health & Disability Consumer Rights.