We acknowledge your right under the Code of Health and Disability Services Consumers’ Rights 1996, to make a complaint without this affecting any current or future care or treatment. We use feedback as an opportunity to learn and to our improve services to you, your whanau and our community.

We endeavour to provide a fair, simple and fast process and to be sensitive to those involved and any information they provide. We aim to reduce the number of complaints by responding effectively to individual complainants and categories of complaints, and improving practices as a consequence, if appropriate.

Complaints can be received in written or email form, in person, or by telephone, with our preference being written – this helps us to determine exactly what the concern is about.