Covid-19

For latest information call Healthline 0800 358 5453 or go to www.covid19.govt.nz

How we are operating level RED:

  • Please do not walk in to the clinic unless you are clinically unwell and need urgent care. Please do not be offended if we ask you to go home and give us a call.
  • All requests for appointments will be assessed for urgency – it is important we see those people who are the most unwell, versus those who just want to see a doctor.
  • Consultations, unless absolutely requiring a face-to-face visit, will be by telephone or video. Our clinical team will decide whether you come in to the clinic for a consultation;
  • Face-to-face consultations where the patient has flu like/respiratory/Covid symptoms will take place in a special respiratory clinic, in our red zone – this may mean you will not see your usual doctor, and the appointment may be towards the end of the day. However, should your need be urgent, you will be seen as soon we can arrange this;
  • Until further notice we are operating under intercoms that are situated at the front doors of both the Marae Lane, and Beach clinics;
  • Where possible services are continuing however, we are unable to perform liquid nitrogen and spirometry while in this level. Childhood immunisations will continue.
  • Face masks are mandatory for patients and their support, and our staff – we will provide you with a surgical mask if you do not have one;
  • Should you have a MASK EXEMPTION you are still required to wear a face covering while in our communal areas (reception & waiting areas and cubicles), and a surgical mask while in the consultation room. If you do not wish to wear a face covering in either the waiting room, we will ask you (once you’ve checked in) to wait in your car and we will text you when the doctor or nurse is ready for your consultation. If you do not wish to wear a mask while in consultation you will be seen in our ‘red’ zone. This may mean your consultation date and time may change, and you may not be seen by your own doctor or nurse.
  • Physical distancing is expected in our reception & waiting rooms;
  • Every person visiting either of our clinics are screened for flu like (respiratory) symptoms & illnesses before being brought in for treatment (this may include having your temperature taken). Our Beach Clinic is a ‘green zone’ – this means we do not see patients who have flu like (respiratory) symptoms at this clinic – you may be redirected to our main clinic in Marae Lane. All patients with flu like symptoms will be redirected to the back door of the clinic for treatment.
  • Answering ‘yes’ to screening around flu like (respiratory) symptoms does not mean you cannot come in – we do however need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions.
  • Vaccinated versus un-vaccinated: we have no restrictions around continuing to care for patients who are un-vaccinated, however we do have a directive that we split vaccinated and un-vaccinated patients in our waiting rooms (this includes children under 12 who are not yet vaccinated). We ask that un-vaccinated patients attending appointments at our beach clinic wait in their car (following screening by our reception team) until the doctor is ready for you – this is because our beach clinic does not allow for safe distancing.  This is to protect our vulnerable staff. Our waiting rooms at the Marae Lane clinic are split into different zones – you will be directed to the correct waiting area upon arrival.

How we are operating level ORANGE:

  • Face masks are mandatory for patients and their support, and our staff – please bring your own (if you have one available), or we will provide one upon arrival;
  • Should you have a MASK EXEMPTION you are still required to wear a face covering while in our communal areas (reception & waiting areas and cubicles), but can take them off when in the consultation room. Note that the clinician will still wear a mask for your consultation.
  • We continue to offer telephone or video consultations.
  • Face-to-face consultations where the patient has flu like/respiratory/Covid symptoms will either take place in a cubicle in our Urgent Care Unit (if non-respiratory), or outside in our respiratory zone;
  • Physical distancing is expected in our reception & waiting rooms;
  • Every person visiting the clinic is screened for flu like (respiratory) symptoms & illnesses before being brought in for treatment (this may include having your temperature taken). Once we have community cases our doors may operate by an intercom system to allow this to happen. If you have flu like symptoms you will be redirected to the back door of the clinic.
  • Answering ‘yes’ to screening around flu like (respiratory) symptoms does not mean you cannot come in – we do however need to manage the best pathway and timing for you, so that we can minimise any risk factors. We ask that you are honest when answering our questions.
  • Our Beach Clinic is a ‘green zone’ – this means we do not see patients who have flu like (respiratory) symptoms at this clinic – you may be redirected to our main clinic in Marae Lane, or asked to wait in your car and the doctor may see you there. NB: if you are unvaccinated against Covid-19 we ask you not attend consultations or enter our beach clinic. We are happy for you to see someone at our Marae Lane clinic instead. This is to protect our vulnerable staff.
  • Our waiting rooms at the Marae Lane clinic are split into different zones – you will be directed to the correct waiting area upon arrival;
  • All requests for appointments will be assessed for urgency – it is important we see those people who are the most unwell, versus those who just want to see a doctor.

Testing

If you are registered with Waikanae Health, have flu type symptoms and/or wish to be tested for COVID-19 call us on 04 2936005 and select option 1 to speak with one of our receptionists. They will get a nurse to call you back to firstly check you are ok, and then arrange a time slot for a test. If you are NOT registered with us please call Healthline on 0800 358 5453, they will help direct you to the swabbing clinic closest to you that have capacity to test.

Currently testing is FREE unless you require pre-travel clearance. Cost for pre-travel clearance is $250 for which we require prepayment. You can have a pre-travel rapid antigen test free at your local pharmacy.

COVID-19 Vaccinations

All New Zealanders over the age of 12 years of age are eligible for booking and receiving a Covid vaccination. All vaccinations are now being done at our Marae Lane clinic

Please note that for each vaccination, you will be required to stay on-site for 15 minutes to be observed for any reactions to the jab, so you will need to factor this into your booking time.

3rd primary dose eligibility

We have identified our patients who are eligible for a 3rd dose of vaccination – this is different to a BoosterThe criteria is quick specific, and each person receiving a 3rd primary dose needs to have a consultation with a doctor, at have a prescription prepared, prior to having the jab. The consultation is free. We have already been in touch with all of our patients who we have been told meet the eligiblity criteria, and are currently running clinics that include the doctors consultation and jab at the same time. If you think you are eligible and haven’t hear from us, then please call 04 2936005 and ask for a nurse to call you back to discuss.

Boosters

Patients are eligible for booster shots 4 months following their 2nd jab, from 5th January 2022. We understand that the bookmyvaccine site will not be amended until 17thJanuary to allow for the shift from 6 months to 4 months. We understand everyone who is eligible is keen to get their booster shot, we ask that you use bookmyvaccine to book this – please do not unnecessarily clog up our phonelines calling us to say you can’t book it, this is out of our control.

Children aged 5 to 11

Children aged 5 to 11 become eligible for vaccination from 17th January 2022. Note that it is a different vaccine to the adult vaccination. We are currently looking at numbers and how we can offer this vaccine as quickly as possible, and will send communications out to all families with children of this age group (unless their parent has already indicated they are declining the vaccine) in the 2nd week in January 2022. While the Ministry of Health have indicated the vaccines will be coming into the country around 6th January, this is not guaranteed, so we can expect there may be delays to this program starting. Although there has previously been talk of schools vaccinations programs, we have been told at this stage nothing is planned for this.

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