Information for Patients

Cancelling or non-attendance of booked appointments

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments, where possible, to be cancelled at least 24 hours in advance.

Our doctors, nurse practitioners and nurses want to be available for your needs and the needs of all of our patients. In fact, we run waitlists for each of our doctors, who can take up appointments at short notice. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen.

Calling to tell us you cannot come to an appointment is absolutely acceptable and comes with no penalties. However, we do charge a standard consultation fee to patients who just do not turn up. Of course, prior to this we do a wellness check to make sure you do not need urgent (ambulatory) care, and of course we understand that sometimes patients just forget their appointment. We do send reminders 24 hours prior to the appointment (by text) and if you on MyIndici, our patient portal, you can see your appointments there.

If you have any concerns regarding this matter, please make contact with our Office Manager, by calling 04 2936005 and enter extension 2840 when prompted, or by email: office@waikanaehealth.co.nz (between 9am and 5pm).

What you need to know about ACC Claims

While ACC subsidise some of the costs relating to your injury, they do not cover all costs, which is why we charge you a co-payment. This co-payment is the same rate as a non-ACC consultation charge. There are some charges they cover in full for other health providers (eg specialists and some imaging testing eg MRI) but this is dependent upon the other services you require with the treatment and investigation of your injury.

However, if ACC declines your claim, this may result in further costs to you for your medical care while here at Waikanae Health – this is likely to be in the form of additional materials or procedure fees that they will not have covered, although we may already have provided you with this service.

How will you know if the claim is declined?

ACC will send you a letter, and they will also notify us, at which time we will be in touch with you to talk this through.

What additional costs can you expect to pay?

As we have now aligned ACC co-payments to the same as other non-ACC consultations, there will be no additional fees relating to the consultations. However, if you have been provided wound dressings and/or materials, depending on the cost of supplies there may be an additional charge.

Waikanae Health is unable to guarantee that your claim will be covered by ACC. If you have any questions please contact ACC direct by calling their helpdesk 0800 101 996 or look at their website acc.co.nz.

Healthcare Home

Did you know there is a GP shortage in NZ? On top of this, approximately 30% of current GPs are due to retire within the next 5 years, and a further 40% are expected to retire within 10 years.

We are working hard to secure more doctors, however, due to nearly every GP practice in NZ also trying to recruit, it is indeed a challenging environment.

With this in mind, over the last three years, we have been implementing a new model of heathcare delivery called Health Care Home (HCH). HCH helps us to focus on your health needs by improving access to your GP by: 

  • Ensuring appointments are available to those most in need; and
  • Helping you stay well and not just treating you when you are sick.

The overall result for you and your whanau is more accessible and affordable healthcare – gone is the healthcare model where you always have to come into the clinic to physically see a doctor. Virtual (telephone, video and MyIndici) consultations and telephone assessment play a big part of this model of care.

Caring for your wound after minor surgery

When you have a minor surgery at Waikanae Health, we will give you this brochure that contains information on how to care for your wound in the following days after surgery.

Travel Vaccinations

If you are planning a trip overseas, a pre-travel consultation is important to assess the risks and manage those risks appropriately. This brochure contains information on travel vaccinations including the process, costs and schedules. It also includes our pre-questionnaire that is needed to be completed before your appointment.

Dermatology & Skin Cancer Services

Spots that change or suddenly appear should be seen by a person qualified to make an accurate diagnosis. We offer several options for our patients to have possible skin cancer assessed and treated. This brochure contains information on skin cancer and the options we offer.

Drivers Medical Exam (over 80 years old)

New Zealand Transport Authority (NZTA) requires renewal of driving licences when we turn 75, 80, and every 2 years thereafter. The information in this brochure is applicable if you are turning 80 years of age, or older.

Drivers Medical Exam (75 years old)

New Zealand Transport Authority (NZTA) requires renewal of driving licences when we turn 75, 80, and every 2 years thereafter. The information in this brochure is applicable if you are turning 75 years of age.

Steroid Injection Information

This download pack includes information on steroid injections at Waikanae Health and includes a patient questionnaire that is required to be completed prior to your appointment.

Spirometry Testing

This is a brief document with advice for your spirometry test at Waikanae Health.

Third Party Consent

This is a form that will need to be completed if you wish to give Waikanae Health consent to release your medical information to a third party.

Request for Medical Records

This is a form that will need to be completed for you to request your medical records.

Open Disclosure Statement

Open disclosure fosters an open and honest relationship between our patients and our GPs, Nurse Practitioners, Nurses, Primary Care Practice Assistants (PCPAs), administrators and management.

Cancelling or non-attendance of booked appointments

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments, where possible, to be cancelled at least 24 hours in advance.

Our doctors, nurse practitioners and nurses want to be available for your needs and the needs of all of our patients. In fact, we run waitlists for each of our doctors, who can take up appointments at short notice. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen.

Calling to tell us you cannot come to an appointment is absolutely acceptable and comes with no penalties. However, we do charge a standard consultation fee to patients who just do not turn up. Of course, prior to this we do a wellness check to make sure you do not need urgent (ambulatory) care, and of course we understand that sometimes patients just forget their appointment. We do send reminders 24 hours prior to the appointment (by text) and if you on MyIndici, our patient portal, you can see your appointments there.

If you have any concerns regarding this matter, please make contact with our Office Manager, by calling 04 2936005 and enter extension 2840 when prompted, or by email: office@waikanaehealth.co.nz (between 9am and 5pm).

What you need to know about ACC Claims

While ACC subsidise some of the costs relating to your injury, they do not cover all costs, which is why we charge you a co-payment. This co-payment is the same rate as a non-ACC consultation charge. There are some charges they cover in full for other health providers (eg specialists and some imaging testing eg MRI) but this is dependent upon the other services you require with the treatment and investigation of your injury.

However, if ACC declines your claim, this may result in further costs to you for your medical care while here at Waikanae Health – this is likely to be in the form of additional materials or procedure fees that they will not have covered, although we may already have provided you with this service.

How will you know if the claim is declined?

ACC will send you a letter, and they will also notify us, at which time we will be in touch with you to talk this through.

What additional costs can you expect to pay?

As we have now aligned ACC co-payments to the same as other non-ACC consultations, there will be no additional fees relating to the consultations. However, if you have been provided wound dressings and/or materials, depending on the cost of supplies there may be an additional charge.

Waikanae Health is unable to guarantee that your claim will be covered by ACC. If you have any questions please contact ACC direct by calling their helpdesk 0800 101 996 or look at their website acc.co.nz.

Healthcare Home

Did you know there is a GP shortage in NZ? On top of this, approximately 30% of current GPs are due to retire within the next 5 years, and a further 40% are expected to retire within 10 years.

We are working hard to secure more doctors, however, due to nearly every GP practice in NZ also trying to recruit, it is indeed a challenging environment.

With this in mind, over the last three years, we have been implementing a new model of heathcare delivery called Health Care Home (HCH). HCH helps us to focus on your health needs by improving access to your GP by: 

  • Ensuring appointments are available to those most in need; and
  • Helping you stay well and not just treating you when you are sick.

The overall result for you and your whanau is more accessible and affordable healthcare – gone is the healthcare model where you always have to come into the clinic to physically see a doctor. Virtual (telephone, video and MyIndici) consultations and telephone assessment play a big part of this model of care.

Caring for your wound after minor surgery

When you have a minor surgery at Waikanae Health, we will give you this brochure that contains information on how to care for your wound in the following days after surgery.

Travel Vaccinations

If you are planning a trip overseas, a pre-travel consultation is important to assess the risks and manage those risks appropriately. This brochure contains information on travel vaccinations including the process, costs and schedules. It also includes our pre-questionnaire that is needed to be completed before your appointment.

Dermatology & Skin Cancer Services

Spots that change or suddenly appear should be seen by a person qualified to make an accurate diagnosis. We offer several options for our patients to have possible skin cancer assessed and treated. This brochure contains information on skin cancer and the options we offer.

Drivers Medical Exam (over 80 years old)

New Zealand Transport Authority (NZTA) requires renewal of driving licences when we turn 75, 80, and every 2 years thereafter. The information in this brochure is applicable if you are turning 80 years of age, or older.

Drivers Medical Exam (75 years old)

New Zealand Transport Authority (NZTA) requires renewal of driving licences when we turn 75, 80, and every 2 years thereafter. The information in this brochure is applicable if you are turning 75 years of age.

Steroid Injection Information

This download pack includes information on steroid injections at Waikanae Health and includes a patient questionnaire that is required to be completed prior to your appointment.

Spirometry Testing

This is a brief document with advice for your spirometry test at Waikanae Health.

Third Party Consent

This is a form that will need to be completed if you wish to give Waikanae Health consent to release your medical information to a third party.

Request for Medical Records

This is a form that will need to be completed for you to request your medical records.

Open Disclosure Statement

Open disclosure fosters an open and honest relationship between our patients and our GPs, Nurse Practitioners, Nurses, Primary Care Practice Assistants (PCPAs), administrators and management.

MyIndici is an easy, fast, and confidential way for you to keep in touch with us. Managing your health care online gives you the power to stay on top of your health anytime, anywhere.

MyIndici replaces the Manage My Health (MMH) portal. Please note that you can still login to MMH to access previous records, however you are now unable to connect with us using MMH.

 

With MyIndici, you can:

 

  • Book and cancel appointments with your GP
  • Check your recalls (what health services you are due for)

  • Order repeat prescriptions

  • Quickly view your test results, medical history, immunisation history, current medications list and allergies.

  • Send confidential, non-urgent messages to us.

  • Receive personal health information and internet links relating to your condition.

Register for MyIndici

 

If you wish to register, please fill in the details below. We will then contact you via text or email with your password and give you further instructions to follow.

Having trouble with MyIndici?

Are you have trouble using MyIndici? Have someone from our team call you to help.