Update
Appointment Reminder
Please note that due to increased demand and limited unplanned care availability, we kindly request that you call ahead before visiting the clinic without an appointment. Our clinicians are dedicated to scheduled patient care, and accommodating unplanned visits may compromise patient safety. Calling ahead allows us to serve you better and manage your healthcare needs effectively.
Important Information for Medicinal Cannabis Clinic Patients
For patients under the care of a medicinal cannabis clinic, please be aware that it is outside our scope of practice to prescribe or monitor medicinal cannabis use and/or its interaction with prescription medicines. While we support all collaborative healthcare efforts, we cannot be held accountable for treatments provided by other clinics. However, it is essential for us to know if you are under such care to ensure comprehensive management of your health.
Government Announcement: Changes to Pharmacy Dispensing
You may be aware that the government announced a new policy that will allow for the dispensing of 12-month supplies of certain medications, effective from 2026. The aim of this initiative is to reduce GP visits, increase healthcare access, and lower pharmacy fees. While we believe this will benefit low-risk patients, we recognize that it may not be suitable for most of our patient demographic.
As a result, if your clinician prefers to see you more frequently to monitor your health, we kindly ask for your understanding. Regular check-ups are crucial in managing your health effectively, and your clinician may recommend more frequent visits to ensure your well-being is closely monitored.
More information about this development will follow.
Family Group Accounts and Billing
For families who are registered under a single account holder, the main accountholder will have access to the billing details of all members within the billing group. This includes appointment times, and associated billing codes for each member. This information is accessible to the main accountholder to assist with managing the family billing. Please let reception know if you prefer to have an individual account or if you prefer to be de-linked from a group account. Children turning 16 will have the option to have an individual account.
Please contact us If you have any concerns or questions about your personal information.
We are committed to ensuring that your privacy is respected and always protected.
*Our Privacy Statement is to be read in conjunction with the Te Ora Compass Health General Practice Privacy Statement.
Fee Increase
From the 12th of July 2025 the fee for adult patients without a Community Services Card (CSC) will increase for all consultations. A small fee increase of 50c also applies to CSC card holders.
This has been a difficult decision. Here’s why it’s necessary:
Our costs have risen by more than 9% creating ongoing financial pressure. Government funding (capitation) increased only 4% over the past year. Even though an announcement of increases to funding has been made that seems quite generous, government funding has not kept pace with inflation for 19 out of the past 20 years. To catch up, the government would have to increase GP funding by 225%.
Factors such as rising operational costs for medical supplies, equipment maintenance, and staffing, have necessitated a small increase in our fees. We need to keep pace with technologies, enhance our facilities, and support ongoing professional development for our healthcare team. Without that the quality of our service will collapse.
Unfortunately, government funding is insufficient to maintain our services, and some costs need to be passed on to consumers.
We remain committed to providing excellent accessible care. There is no change for children under 14 years for standard care.
We will continue to:
- Provide Unplanned Care appointments every day
- Support our hardworking team of doctors, nurses, and receptionists
- Offering a late clinic on a Tuesday
Thank you for your understanding and ongoing support.
- Under 14 $0.00
- 14-17 years $50.00
- 18-24 years $72.00
- 25-44 years $72.00
- 45-64 years $74.00
- 65 years + $71.00
- Nurse Fee $37.00
Reminders
Funded Shingrix Vaccine Available for Immunocompromised Patients
We would like to remind our community that the Shingrix vaccine, which protects against shingles, is funded for individuals who are immunocompromised. To be eligible for the funded Shingrix vaccine, patients must have a medical condition or treatment that affects their immune system. Please speak with your GP, NP or nurse to confirm if you qualify for this funding.
New Bank Account
We have recently transitioned to a new bank account. Please ensure that all future payments are directed to this new account, as the old account will be closing soon.
ANZ – 06-0507-0877258-000 – Waikanae Health Ltd Partnership
Unplanned Care Unit Hours
Monday-Friday 1pm-4.30pm